Dont worry we fixed it by doing this:
1) Go to start, run and type in "Device Manager"
2) Click "display adapters"
3) Open up the Intel graphics card you find.
4) Then next to "General" click the tab "Drivers" and then click the button "roll back drivers". This will take a while and your computer will be unresponsive at this moment. Just be patient and don't do other things on the computer at this time.
5) Once it's done, open up the game and see if the game loads.